Exceptional customer service is the attitude of caring among all our employees that motivates them to go beyond traditional boundaries in order to facilitate the realization of our Vision.
Our employees perform their best and feel considerable pride because they are active contributors to the continued success of the largest mozzarella maker in the world - and especially to the continued success of our customers. Employee teams propose and implement ideas to improve our products, service and technology, and track their success. In fact, our employees frequently surpass their own records when it comes to safety standards and innovative processes.
The culture of Leprino Foods Company is one of hard work, striving for excellence, high expectations and pride. To be successful requires high energy and passion, with a desire to take on challenges and do what it takes to keep Leprino Foods at the top of its industry. The hard work encountered here proves to be worthwhile when considering that we work for a market leader with great financial security and long-term stability. We are extremely committed to quality and to customer service.
At Leprino Foods, we believe:
Exceptional customer service involves serving others as each of us would like to be served.
Exceptional customer service must be pro-active, not reactive. It means anticipating a customer’s needs.
Exceptional customer service is not limited to external customers, it must also be extended to our internal customers, to fellow employees, to our suppliers, and to all other business contacts.
Exceptional customer service takes everyone’s efforts. One employee with a lack of effort can create poor customer service.
Exceptional customer service is fundamental to achieving our Vision. It is not a vision in and of itself.
Growth Opportunities and Leadership Development
Employees of Leprino Foods Company will agree that most positions and departments offer a high level of growth to the employees. This comes from both promotional advancement and personal growth opportunities. In addition, we offer an extensive list of training opportunities to all levels of employees. This can range from PC training and operator training all the way to leadership training and ways to further develop the competencies possessed by successful leaders.
Mission and Philosophies
Product Quality: Operating our facilities in a neat, clean, orderly, and well-maintained fashion while producing distinctively superior quality cheese and whey products that add value to our customers’ businesses.
Our mission and philosophy at Leprino Foods is to establish, through our actions, an unparalleled standard of excellence in people, products, and service while increasing our market share and perpetuating a healthy company that appropriately rewards all our efforts and investments. We believe that the health and longevity of our company can best be achieved through an uncompromising commitment by all of us to Leprino Quality as a way of life. Leprino Quality is exemplified by an attitude of continuous improvement in each of the following areas:
Customer Service: Perpetuating a proactive customer-centered attitude among all of us, which produces distinguished service in every aspect of our internal and external customer relationships.
Leadership and Innovation: Breaking traditional barriers and constantly expanding the horizons of our industry through bold leadership in product and process technology which continues to create new standards of excellence in product value.
People: Perpetuating a fulfilling and safe work environment that:
Values the importance of clean, organized, and well-maintained facilities,
Encourages the involvement of everyone in the business problem-solving, decision-making process, while not tolerating Company politics,
Fosters a willingness to innovate and stretch personal and collective boundaries,
Provides equal opportunity for personal and leadership development,
Promotes company pride though an unselfish, teamwork-driven attitude among all of us,
Offers economic satisfaction through the recognition and rewarding of individual and collective contributions, and
Maintains a focus on safety in all aspects of our business.
Ethics: Conducting our affairs and nurturing our relationships with customers, suppliers, co-workers, mutual interest groups and others in a forthright and ethical manner.
Citizenship: Recognizing our responsibilities toward, and encouraging involvement in, the communities of which we are a part, while respecting individual freedom of choice, and maintaining the highest standard of environmental and regulatory compliance.
As an employee of Leprino Foods, you will have a chance to make a difference by joining one of the many Leprino Employee Involvement Teams and Task Forces.
We all benefit from these teams by having employees bring better problem solving, new ideas, and efficiencies to the Company. Team members benefit personally as well. Through involvement in one or more of these teams, members enhance their knowledge of Leprino’s operations and get the opportunity to work with people outside their normal contacts, doing tasks outside their normal scope of work. Team members also learn basic tools to help identify and work through problems – tools that will help them every day in their job and their personal life.
Each of our locations has employees active in the communities they work and reside in. Leprino Foods is involved either by sponsorship, participating in, or donating to many worthwhile events.