Military-to-Corporate Resume

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Susan Britton Whitcomb

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1344 Tippendale
Lakeside, CA 93222

(319) 234-4405


QUALIFIED for mid-management administrative assignments requiring proven ability to enhance operational efficiency, affect team productivity and maximize operating funds.


Twenty-year military career highlighted by promotion through increasingly responsible decision-making capacities, including Asst. Officer-in-Charge, Officer-in-Charge and Administrator. Experience includes:
ADMINISTRATION: Directed the production and control of administrative and personnel programs. Managed $256K operating budget. Trained personnel on internal operating systems and documentation procedures. Supervised staff of up to 45. Prepared written reports and delivered oral presentations. Created and directed task force teams for special projects. Compiled and analyzed workload statistics. Computer-literate.

  • Implemented revised procedures to reduce error processing rate from 75 percent to 1.2 percent.

  • Negotiated discounts to achieve a 64 percent savings (valued at $1,685,000) in travel expenses.

  • Prepared organization for annual Quality Assurance inspections; reviewer comments included 200 percent improvement, reversing 3-year history of failure to pass to highest attainable rate.

  • Supervisor comments: Unparalleled performance resulted in the flawless processing of all required reports, travel arrangements, 100+ enlisted evaluations, 300 personal awards and 1,000 pay entries.


    PERSONNEL/HUMAN RESOURCES: Experience includes staffing, training, discipline, records management, travel arrangements, and benefits administration. Directly responsible for staffing of three aircraft carriers (typically handled by three separate individuals) with a total of 16,500 individuals matched to 64 different position descriptions. Managed personnel support functions for 2,600-member organization.

  • Turned around personnel support organizations from last to No. 1 ranking division among 26.

  • Resolved staffing issues that resulted in accurate accounting of personnel assets and reduced delays in filling vacancies.

  • Successfully raises manning levels from 63 percent to 89.9 percent (above standard) in limited time constraints.

  • CUSTOMER SERVICE: Selected to revitalize a foundering Reserve Personnel Support Desk
  • Implemented corrective measures that transformed a mediocre operation into a source of pride for the division and left 95 percent fewer service record maintenance errors and a 65 percent reduction in customer traffic.

  • Created innovative programs, such as a Customer Command Quality Assurance Checklist that reduced travel liquidation time frames from 45 days to one working day (standard is five days).

  • PROFESSIONAL PROFILE: Offer well-rounded and versatile background with experience as Administrative Officer, Legal Officer, Personnel Officer, Educational Services Officer, Ship's Secretary and Work Center Supervisor.

  • In virtually every assignment, exceeded performance criteria and assumed added responsibilities.

  • Comments from supervisors: Unmatched in personal initiative; unlimited potential; his wisdom and energy inspire trust and confidence; the consummate professional who gets results.


    1983 - Present                         
    Highlights include:
  • Administrator 5/99 - Present

  • Assistant Officer in Charge/Officer in Charge 6/95 - 5/99

  • Personnel Officer/Educational Services Officer 10/93 - 6/95

  • Division Officer 5/93 - 9/93

  • Staffing Manager 9/91 - 5/93

  • Branch Head 12/90 - 9/91

  • Director, Administrative Services

    1981 - 1983
  • Sales Associate & Notary Public

    Coursework and seminars including: TQL/TQM...Management Fundamentals...AA/EEO...miscellaneous industry-related training.

    HONORS (Partial List)

    Navy Commendation Medal for meritorious service as Administrative Dept. Leading Chief Petty Officer; three Navy Achievement Medals; Combat Action Ribbon; five Good Conduct Awards; Air Force Outstanding Unit Award and Air Force Organizational Excellence Award; Humanitarian Service Medal; Management Excellence Award.

  • Guam

  • Hong Kong

  • Iceland

  • Japan

  • Philippines

  • Singapore

  • Thailand

  • Various U.S. Regions

  • Last Updated: 24/09/2007 - 3:50 PM

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